Ordering

  • We will not sell or deliver alcohol to anyone who is, or appears to be, under the age of 18. By placing an order you confirm that you are at least 18 years old and we reserve the right not to deliver if we are unsure of this.
  • The placing of an order anywhere on our website does not constitute a contract, which is made only when we accept your order and process payment.
  • We reserve the right not to accept any order.
  • All goods are offered subject to availability. We cannot guarantee the availability of specific vintages.
  • Products sold to trade customers are only for resale within the EEA.

Prices

  • All prices are inclusive of UK VAT.
  • Promotional offers and prices are as stated, with no further discounts available.
  • Although we endeavour to ensure that all pricing information on this website is accurate, occasionally an error may occur and goods may be mis-priced. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.
  • We reserve the right to adjust prices, offers, goods and specifications of goods at our discretion at any time before (but not after) we accept your order. Where an end date is specified on any offer on the website, it is intended as a guide only. We reserve the right to change prices at any time.

Cancellations and complaints

  • You may cancel your order at any time until seven working days after delivery. Should you decide to cancel, all charges to you will be refunded as soon as the goods are returned in merchantable condition to us.
  • In the event of complaint please contact us via email info@bacco-wine.co.uk giving as much detail as you can. All complaints will be acknowledged within 48 hours and you can expect a full resolution of your complaint within a further 72 hours. You will be kept informed if there is any delay beyond this. Each complaint will be treated as confidential and will be attended to by a senior manager or director.

Crime prevention

  • For the purposes of the prevention or detection of offences, and/or the apprehension or prosecution of offenders, we may share any information that we collect with the Police, other public or private sector agencies or representative bodies in accordance with the relevant legislation. Information shared in this way will not be used for marketing purposes.

Correspondence

  • This website is operated by Bacco. Registered address: Bacco, 7/4 Sandpiper Road, Edinburgh, EH6 4TR, email info@bacco-wine.co.uk . VAT No: 128 9808 73
  • These Terms and Conditions shall be governed by and construed in accordance with the laws of Scotland and any disputes will be decided only by the Scottish courts.

Last revision date: 20 November 2012

Delivery

  • For orders of all items  we normally guarantee delivery within seven days of your order. The guaranteed delivery window will be confirmed during the checkout process. However, if it is not possible to come to a mutually agreeable delivery arrangement within this timeframe delivery may take longer.
  • We may use an independent courier. The courier will only attempt to deliver the product twice, after which we regret that you will be responsible for making your own arrangements with them for delivery. The products will be returned to our warehouse if they have not been collected from the courier 3 days after the second delivery attempt, and we reserve the right to pass on the cost of redelivery in this event.
  • Mainland UK delivery is normally free for orders £50.00 or more, and charged at £5 for orders under £50.00. Deliveries to Northern Ireland, the Isles of Scilly, Isle of Man and Scottish Islands are charged at £9.50.
  • We do not deliver to the Channel Islands or destinations outside the UK.

When you register on our website or provide us with your details in-store we will collect some of your personal details. You may choose to be added to our postal mailing list to receive our seasonal promotions, and also may subscribe to email newsletters. The information we collect is just for Bacco: we do not release your information to third parties (other than where necessary to perform a service, such as courier companies carrying out deliveries). We will not email you unless you have given us your consent, and you have the option not to be included and to remove yourself from our mailing lists at any time.

We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service. The type of information we may collect about you includes:

  • Your name
  • Address
  • Telephone number
  • E-mail address
  • Credit/debit card details
  • Your previous purchase history

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us at info@bacco-wine.co.uk. If you find any inaccuracies we will delete or correct it promptly.

Crime prevention

For the purposes of the prevention or detection of offences, and/or the apprehension or prosecution of offenders, we may share any information that we collect with the Police, other public or private sector agencies or representative bodies in accordance with the relevant legislation. Information shared in this way will not be used for marketing purposes.

  • Users of this website may post reviews, comments and other content. This right is extended on condition that the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable. Specifically, content should not include software viruses, political campaigning, commercial solicitation, chain letters or mass mailings.
  • You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any content.
  • We reserve the right, but not the obligation, to remove or edit any content.
  • If you post content or submit material, unless indicated otherwise you:
    • Grant Bacco a non-exclusive, royalty-free and fully sub-licensable right to use, reproduce, publish, modify, adapt, translate, distribute, create derivative works from, and display such content throughout the world in any media.
    • Grant Bacco the right to use the name that you submit in connection with such content, if they choose.
    • Agree that the rights you grant above are irrevocable during the period of protection of your intellectual property rights associated with such content and material. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content.
    • You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted toBacco, the content and material is accurate; use of the content and material you supply does not breach any Bacco  policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify Bacco and its affiliates for all claims brought by a third party against Bacco or its affiliates arising out of or in connection with a breach of any of these warranties.